Almost all of us have encountered the confusing situation where we offer someone help, but our offer of help is refused. Edgar Schein has written a new book entitled “Helping: How to offer, give and receive help,” which is available from Berrett/Kohler or online bookstores. The book analyzes the difference between effective and ineffective help across a whole range of human situations. In simple language, Schein explains why it is that help is refused. For example, it could be due to communication problems or the status differentials that helping creates. Schein’s points are illustrated with numerous examples.
Edgar Schein is widely known for his seminal academic work on organizational development and corporate culture. However, this book is written for a general audience. His book should be helpful to anyone interested in the psychology of change and helping others. Given how ingrained helping is in our daily lives, it can really be though of as guide to living. I highly recommend his book. It should be mandatory reading for psychology graduate programs, organizational development professionals, and supervisors and leaders.
